After the loss of our beloved cat Abigail, I contacted Rainbow Bridge Hearts to have a memorial made for each of my children for Christmas. Communication between myself and Rainbow Bridge was fantastic! The whole process was handled efficiently and with compassion. They went above and beyond what I expected during the whole process. My children LOVED their gift. If you are thinking of having Rainbow Bridge make a memorial of your beloved fur baby, do it! You won't regret it!! Lynn T.