These are the most Frequently asked Questions about Rainbow Bridge Hearts and our process.

A quick review of the Memorials themselves

The Hearts and Rounds each weigh about 14oz. and are solid glass. They fit comfortably in the palm of an adult hand and each has a Flat spot on the bottom ( or Back ) where they were removed from the Rod after Creation. This flat spot is where we stamp your personal ID mark and etch a name if you choose

How Much Ashes do I need to send ?

We need you to send 1 Tablespoon of the Finest Ashes you can get for Each Memorial you request. So..two Memorials need 2 Tbsp, 3 Memorials need 3 Tbsp ....etc 

A special measured Ashes scoop is included in the Kit.

We don't use all of the Ashes you send us but we need a little extra so we can sift them to allow them to spread nicely in the Memorial. We return any unused Ashes with your completed Memorial.

SPECIAL NOTE: If you don't have your Ashes back yet from the Cremation Facility or your Vet, or you simply DON'T feel comfortable removing the Ashes or opening the Urn, PLEASE request they separate the 1 Tablespoon of Fine Ashes into a Ziploc pouch for you. They are happy to do this at no charge and doing this yourself at home can be very difficult from an emotional standpoint.

 

Can I choose ANY colors I want?

Sadly, no. However, you may choose any of the colors you see on the Catalog page AND you may combine up to 3 colors in your Memorial. If you don't see the color combination you want on the catalog page, just ask me and I'll see what we can do. Remember, you can ONLY use colors that we have on the catalog page. If you don't see the color you want, we don't have it available.  

 

What's an Ashes Collection Kit ?

The Ashes Collection Kit contains your Personalized Order Form, complete with your total cost as well as an "Authorization to Infuse" form which promises that your pet is yours.

The kit also contains a Special Metal Tin, ziploc pouch and measured scoop for obtaining just the right amount of "Fine" Ashes that we'll need to complete your treasure.

Finally, the Kit includes a Special "Signature Required" Padded Express Mail Envelope with a "Cremated Remains" Sticker which promises extra special care by the US Postal Service. 

You simply need to review the information on the forms, place your Ashes in the ziploc and then into the Tin and put everything back inside the Express Mail Envelope. Don't forget to place your Check or Select Credit Card billing on the Order form as directed.

Then, take it to the Post Office and they'll give you a tracking number and receipt.

 

Can I Combine Ashes from more than one Pet ?

Yes!    We'd be honored to have your babies together, forever. There is no extra charge for this. We still require a Tablespoon of "Combined" Ashes for each memorial you would like us to create. Just remember, if you'll want an inscription, there's not much room for everyone :)

 

Do you engrave Names or Nicknames on the Memorials ?

Yes !   There is a flat spot on the reverse of each Memorial where the Glass has separated from the rod after creation. This is where we place your individual identification mark. There is enough room for our inscription artist to engrave ONE or TWO  or sometimes THREE words. There is NO charge for this and it is done by hand and in cursive so...no Symbols or Numbers please :)

 

How do I pay ?

There is a spot on the order form for you to either attach your payment or note that you would like me to email you an Invoice for Credit Card Payment. If you choose to pay by Credit Card, you simply click on the link in the email that says "View and Pay"

I accept and prefer Checks or Postal Money Orders payable to: Rainbow Bridge Hearts

I also accept Visa, MasterCard and American Express. 

My practice is to cash checks or charge cards AFTER the Memorial has been created and is ready to come home. If you'd rather I take the payment right away, please let me know and I will do as you request.

 

How Long does the Process take?

Currently we are looking at about 3 - 5 weeks from the day we receive the Collection kit back from you. It does take slightly longer for Pendants. Kits are created on a First Returned basis to be completely fair to everyone.

 

Can you use Hair if we don't have Ashes?

Sadly, No. I realize that many clients have chosen burial for their loved ones and have kept some of the Hair as a keepsake. This Hair will simply vaporize when we touch it to the 2300 degree molten glass used in our Creation Process. We cannot include any foreign objects other than Ashes in our Memorials.

 

What makes the "Sparkle" in your Memorials?

The "Sparkle" effect is created by the addition of two shades of Dichroic Glass. We add the Dichroic by default to each Memorial unless you request us not to. The two shades we've chosen are "Gold" which reflects in a Gold, Blue, Green color depending on the lighting, and Silver which reflects primarily with a Silver or "Sparkle" effect.  We've chosen which Dichroic looks best with our color options but we also understand that you may want the "Other" color or NO Dichroic at all and I'll do my best to create your Memorial just the way you'd like it.

What is the "Rainbow Bridge"

The Rainbow Bridge is a Magical Place where "ALL" animals go to wait for their Humans to collect them and continue on their journey together. It is inspired by an old Norse tale as told below...It's my inspiration everyday.

Norse Legend of the Rainbow Bridge

Just this side of heaven is a place called Rainbow Bridge. 

When an animal dies that has been especially close to someone here, that pet goes to Rainbow Bridge. There are meadows and hills for all of our special friends so they can run and play together.
There is plenty of food, water and sunshine, and our friends are warm and comfortable. 

All the animals who had been ill and old are restored to health and vigor. Those who were hurt or maimed are made whole and strong again, just as we remember them in our dreams of days and times gone by. 

The animals are happy and content, except for one small thing;
they each miss someone very special to them, who had to be left behind. 

They all run and play together, but the day comes when one suddenly stops and looks into the distance. His bright eyes are intent. His eager body quivers. Suddenly he begins to run from the group, flying over the green grass, his legs carrying him faster and faster. 

You have been spotted, and when you and your special friend finally meet, you cling together in joyous reunion, never to be parted again. The happy kisses rain upon your face; your hands again caress the beloved head, and you look once more into the trusting eyes of your pet, so long gone from your life but never absent from your heart. 

Then you cross Rainbow Bridge together....

Author unknown...

Do you also Create Memorials from People's Ashes ?

Yes !    We Create the SAME Amazing works of art for our two legged loved ones and family members through our sister company, Artful Ashes. You can reach Greg and Christina at ArtfulAshes.com or on Facebook at Artful Ashes.

If you would like to have me Create BOTH your HUMAN & PET Memorials for you, I'd be honored to do so right here at Rainbow Bridge Hearts. Our Solid Glass memorials for Four Legged family members are exactly the same as for our Two legged friends. We use the same careful, caring and consistent creation procedures for both.

SPECIAL NOTE: If you don't have your Ashes back yet from the Cremation Facility or your Vet, or you simply DON'T feel comfortable removing the Ashes or opening the Urn, PLEASE request they separate the 1 Tablespoon of Fine Ashes into a Ziploc pouch for you. They are happy to do this at no charge and doing this yourself at home can be very difficult from an emotional standpoint.